This isn't a slide deck. It's a working AI agent that handles claims, coverage questions, policy management, and enrollment inquiries for Pumpkin pet parents.
Ask it anything about filing a claim, coverage details, policy changes, Preventive Essentials, or getting a quote. It has real knowledge, real workflows, and real guardrails.
Built around real pet parent scenarios that Pumpkin's support team handles every day.
Walks pet parents through filing claims, checking status, understanding reimbursement timelines, and navigating claim denials with empathy.
Explains what's covered, exclusions, waiting periods, deductibles, and reimbursement rates with appropriate caveats about pre-existing conditions.
Handles plan changes, cancellations, adding pets, payment updates, and billing questions with clear next steps.
Explains the wellness add-on, eligible services, reimbursement process, and how it complements the insurance plan.
Guides prospective pet parents through pricing, eligibility, multi-pet discounts, and the enrollment process.
Redirects pet emergencies to vets, prevents coverage guarantees, and handles competitor comparisons professionally.
This demo was built from scratch for Pumpkin. Real knowledge for real pet parent scenarios.
Pulled Pumpkin's coverage details, claims process, Preventive Essentials, and policy management info into the AI's knowledge base.
Created pet-parent-specific workflows for claims, coverage, policy management, Preventive Essentials, and enrollment.
Built safety checks for vet emergencies, coverage guarantee prevention, and competitor comparison boundaries.
Ran 250 simulated pet parent conversations across claims, coverage, policy, preventive care, and enrollment scenarios.
Connected to your actual knowledge base. Handling real pet parent questions. This sandbox is just the start.
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